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Frequently Asked Questions
Service
You will maximize efficiency by having the annual maintenance done to your
system. As your equipment ages we can make recommendations on upgrading
to higher efficiency models.
A service plan is like insurance coverage for your heating/cooling equipment.
(See service plans for details). If you require an annual equipment tune-up and
one service call, the plan has paid for itself. If your unit is over five to ten years
old, we recommend that you purchase a Super Plan with extended parts coverage.
For a newer unit, Standard Plan coverage may be adequate.
Our service plans are priced as an additional benefit for our oil customers.
For safety reasons, outdoor units run on electricity and repairing them involves handling electrical components and wiring which can endanger the service technician or your equipment.
Yes. We calculate the cost of the service plan of your choice into your SmartPay Plan.
Payment Methods
If you have made a payment after the first of the month it is posted to your account and will show on your next statement. We close our books on the last day of the month and print statements. The statements are placed in envelopes and sent to the Post Office. This process takes approximately 10 days.
You may apply from July through October. Each following year the SmartPay Plan will begin in August.
SmartPay is comparable to the Christmas Club at your bank. The earlier you start, the lower your payment will be. When you start late there are no funds saved to withdraw future purchases.
No. But you need a credit approved account or a security deposit account.
Yes.
Have your tank filled and pay with a credit card or Auto-Pay. You do not have to be there to pay, but we can fill your tank to avoid running low in cold weather.
Delivery
Enroll in the Ceiling Price Protection.
Customers who receive automatic delivery have made a commitment and paid a fee to purchase all of their heating oil from us. We, in turn, make a firm commitment to our suppliers for a specified number of gallons to be purchased in the coming heating season.
We do not schedule regular deliveries on weekends. However, during the coldest part of the winter we do deliver to our automatic customers on weekends if the weather requires it.
Deliveries are not based on a calendar date. They vary from customer to customer based on individual use, building size and weather conditions. Batches of tickets are printed daily and delivered in groups. For details see Fuel Delivery section.
Yes. However, you will pay the daily price for fuel which may be higher than your ceiling price (if applicable) and you must fill the tank to capacity. If your tank takes less than 150 gallons there will be a delivery charge.
The ceiling price is effective September through the following April
Yes. There is an additional fee. Please consult one of our Customer Service Representatives for details.
We ask that you call 3 business days before you need a home heating oil delivery. Many times we can make the delivery sooner, but in bad weather it could take longer.
Installations
Dual Fuel Systems use a heat pump in conjunction with an oil furnace to maximize the efficiency of your heating and cooling system.
No, all Besche Oil Company's furnace installations come with a two year warranty.
Yes, the Carrier, Honeywell and Steril-Air systems are the brands we recommend.
Trane is regularly rated first in customer satisfaction by several national consumer
product rating services.
Carrier has been a technological leader in the industry for over 100 years.
Columbia is a local (Baltimore) boiler and furnace manufacturer. Our 30 years
of experience with their products and customer support has lead us to believe
this is the right product for many of our customers.
Honeywell is one of the leading manufacturers and most recognized brand in
the world. The odds are you have probably owned a home with a Honeywell
thermostat. Their products have proved dependable and have stood the test
of time. They also manufacture humidifiers, air cleaners, dehumidifiers and
other indoor air quality products.
Tanks
We recommend you consider the TankSure® program. See details in the service guide and at www.bescheoil.com.
Yes. We install both steel and fiberglass coated tanks. The fiberglass coated steel tanks have a longer life and are recommended for harsher environments, such as close to salt water or in soil with high electrolysis.
Yes. Besche Oil has basement oil tanks. We install tanks with both single wall and double wall containment systems.
CURRENT HOME HEATING OIL PRICE (Internet Orders Only) $2.829 Per Gallon
Call Besche Sales Department
When you order oil online we will send you an E-Mail and confirm your order by Phone, (if requested).
We can process your credit card order immediately.